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Investor Charter

Vision and Mission

Vision

Invest with knowledge and safety.

Mission

  • Every investor should be able to choose and invest in the right financial products based on individual needs.
  • Manage and monitor investments to meet their financial goals.
  • Access timely, transparent reports.
  • Enjoy overall financial wellness.

Details of Business Transacted by the Research Analyst

Research Publications

  • Publish research reports based on the research activities of Abhishek Gupta.
  • Offer an independent, unbiased view on securities.

Unbiased Recommendations

  • Disclose any financial interests held in recommended securities.
  • Provide research recommendations based exclusively on publicly available information and known observations.

Regulatory Compliance

  • Conduct an annual audit of all research processes and disclosures.
  • Ensure all advertising adheres strictly to the Advertisement Code for Research Analysts.

Record-Keeping

  • Maintain records of all client interactions — both existing and prospective — wherever any conversation related to research services takes place.

Services Provided to Investors

(No indicative timelines; actual timelines will be communicated to clients where required.)

Onboarding of Clients

  • Share terms and conditions of research services at the outset.
  • Complete KYC formalities for fee-paying clients.

Mandatory Disclosures to Clients

Disclose all material information that will enable informed investment decisions, including:

  • Nature of business activities.
  • Any disciplinary history.
  • Terms and conditions of research services.
  • Details of related entities or associates and any potential conflicts of interest.
  • Risks inherent to the investment recommendations.
  • Extent of Artificial Intelligence (AI) tools used in research processes.
  • If distributing a third-party report, disclose any material conflicts of interest of that third party or provide a direct link to their disclosures.
  • Any conflicts of interest arising from the RA’s other activities.

Distribution of Research Reports

  • Provide research reports and recommendations impartially, without discrimination among clients.
  • Maintain confidentiality of report content until the report is made publicly available.

Data Privacy and Security

  • Respect investors’ data-privacy rights.
  • Implement adequate safeguards to prevent unauthorized access or misuse of confidential client information.

Service Timelines & Guidance

  • Clearly communicate expected timelines for each research service.
  • Provide guidance and prominent cautionary notices whenever recommendations involve complex or high-risk financial products.
  • Treat all clients with honesty, integrity, and fairness.
  • Ensure client information remains confidential unless disclosure is legally mandated or specifically authorized by the client.

Grievance Redressal Mechanism

Filing a Complaint with the Research Analyst

  • In case of any grievance or complaint, an investor should directly approach the designated Research Analyst.
  • The RA will aim to resolve the grievance promptly, and in any event, no later than 21 days from the date of receipt.

Escalation to SEBI’s SCORES Platform

  • If an investor is not satisfied with the RA’s resolution, they may lodge a complaint on the SEBI Complaints Redress System (SCORES) at https://scores.sebi.gov.in.
  • The RA’s designated supervisory body (RAASB) will conduct a first-level review of the complaint. If unresolved, a second-level review will be conducted by SEBI.

Alternative Dispute Resolution

  • Investors also have the option to file complaints on the SMARTODR platform for online conciliation or arbitration.

Physical Complaints

For hard-copy complaints, investors may write to:

Office of Investor Assistance and Education,
Securities and Exchange Board of India (SEBI), SEBI Bhavan,
Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex,
Bandra (East), Mumbai – 400 051

For queries or grievances by email, investors can contact abhishekg.ag@gmail.com.

RA Registration Details

Rights of Investors

  • Privacy & Confidentiality — Investors have the right to expect that their personal and financial information will remain private, except when disclosure is legally mandated or specifically consented to.
  • Transparent Practices — Full transparency in all dealings, including upfront disclosures of business activities, fees, and potential conflicts of interest.
  • Fair and Equitable Treatment — Investors should never be discriminated against or shown preferential treatment by the Research Analyst.
  • Adequate Information & Initial/Continuing Disclosure — Timely receipt of all statutory and regulatory disclosures regarding the research services, including any material changes in business or conflict-of-interest status.
  • Fair & True Advertising — Any advertisement or promotional material must be truthful, accurate, and comply with the Advertisement Code for Research Analysts.
  • Awareness of Service Parameters & Turnaround Times — The right to know service timelines for every deliverable (report issuance, queries, grievance resolution).
  • Right to Be Heard & Grievance Redressal — The right to voice complaints or feedback and expect a timely resolution.
  • Right to Exit — Investors can exit any financial service or product in accordance with the agreed terms and conditions.
  • Guidance & Cautions for Complex/High-Risk Products — Clear guidance with adequate cautionary notices when dealing in complex or high-risk financial products or services.

Additional Rights for Vulnerable Consumers

  • Right to access services in a suitable manner (e.g., for differently abled individuals).
  • Right to provide feedback on the financial products and services used.
  • Right against coercive, unfair, or one-sided clauses in financial agreements.

Responsibilities of Investors

Do’s

  • Verify RA Credentials — Always deal with a SEBI-registered Research Analyst, ensure the registration certificate is valid, and note the SEBI registration number (INH000028334). Refer to SEBI’s official list of registered Research Analysts at sebi.gov.in.
  • Review Disclosures — Carefully read and understand all disclosures in research reports before making any investment decision.
  • Payment Practices — Pay fees through recognized banking channels only, retain duly signed receipts specifying payment details, and where the RA has opted in, make payments via the Centralized Fee Collection Mechanism (CeFCoM) of RAASB (applicable to fee-paying clients).
  • Seek Clarification — Ask relevant questions and clear all doubts, especially when recommendations involve complex or high-risk products.
  • Know Your Rights — You may terminate your relationship with the Research Analyst as per mutually agreed terms, provide feedback on the quality of research and services, and you are not bound by any clause that contravenes SEBI regulations.
  • Report Misconduct — Inform SEBI immediately if any Research Analyst offers guaranteed or assured returns.

Don’ts

  • Avoid Direct Fund Transfers — Do not provide investment funds directly to the Research Analyst.
  • Beware of Misleading Claims — Do not fall prey to enticing advertisements, market rumors, or incentives (e.g., “limited period discounts”, gifts).
  • Protect Account Credentials — Never share login credentials or passwords for your trading, demat, or bank accounts with the Research Analyst.